Jamcat Candles strives to provide you with a unique and enjoyable candle experience. Should you choose to return your candle, please contact us within 7 days.
We would appreciate your understanding that we cannot accept returns of candles that are "Special Orders" ie, Photo Tube candles or any other customized candles, due to the individualized, creative nature of those items.
Please contact us at firstname.lastname@example.org should your item be damaged upon delivery. We will provide you with direction at that time and work toward replacement of your item as soon as possible.
To be eligible for a refund, your candle must not have been burned and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card.
Late or missing refunds
If you haven’t received a refund yet, first re-check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve followed all of these steps and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (if applicable)
We only replace/exchange items if they are damaged. If you need to exchange an item that was damaged via shipping, send us an email at firstname.lastname@example.org
You will be responsible for paying for your own non-refundable shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.